Frequently Asked Questions
Select a question below to reveal the answer
A. The full training course, a clicker for positive reinforcement training, and a certificate of completion.
A. After submission and grading of the final exam, a digital copy will be sent within 24 hours. Please note that Dog Academy may request additional information before grading your final exam, if applicable.
A. Eligible course purchases can be refunded within 30 days after the purchase. Courses that you have not started may be refunded in full within the 30-day period. Courses that you have started may be refunded on a pro-rata basis within the 30-day period depending upon how far into the course you have progressed. For example, if the course contains ten (10) lessons and you have completed four (4) lessons, will be eligible for a 60% refund. If you have completed seven (7) lessons, you will be eligible for a 30% refund. Again, all refunds must be requested within 30 days of the purchase of the course. Refunds will be processed within ten (10) business days of approval.
For more information visit: Refund Policy.
A. Typical shipping is 7-10 business days.
A. Typically, a dog needs at least 120 hours of training throughout their lifetime to master Service Dog tasks and pass the public access test. This is to ensure the safety of not only the handler and dog but the general public as well. But every dog learns at their own pace.
A. USA, Canada, the European Union (28 countries), and most of the UK.
A. Our instructors are based in the United States of America, and are educated in the laws and procedures surrounding Service Dogs and their access.
A. The videos are located within the course. Some chapters do not include instructional videos while other chapters do.
A. PSDs are protected by the Americans with Disabilities Act (ADA) and by the Fair Housing Amendments Act & Air Carrier Access Act. This means they can go anywhere their handler goes as long as it does not cause a threat to the PSD’s safety.
A. As soon as you purchase your course! That’s right; there is no waiting. Once you have purchased your course, you can begin training immediately. However, the training clicker will take 5-8 business days to arrive.
A. All of our trainers have multiple years of experience, and most have some "alphabet soup" after their names - CBCC-KA (Certified Behavior Consultant Canine – Knowledge Assessed), AKC CGC (AKC Canine Good Citizen), CPDT-KA (Certified Professional Dog Trainer - Knowledge Assessed), APDT (Association of Professional Dog Trainers), etc.
A. PSDs are protected by the Americans with Disabilities Act (ADA) and by the Fair Housing Amendments Act & Air Carrier Access Act.
A. Anyone who has been diagnosed with a mental illness by a licensed mental health professional.
A. All training services are provided by DogAcademy.org.
A. You. That’s right! You will be training your dog with guidance from our program and our skilled instructors.
A. Our courses are designed to be accessible to everyone. Even if this is your very first time working with a dog, the lessons are both comprehensive and easy-to-follow. Plus, we have additional learning materials to make training easier.
A. There is no legal requirement for a service dog to be certified. However, a training certification can help avoid disputes and confrontations with landlords, business owners, airlines, and employers.
A. Our courses are significantly less expensive than in-person trainers. Depending on the course, prices range from $59 to $349, and the cost includes any certifications.
A. Upon successful course completion, your dog will receive a printable certificate.
A. Each dog you’re training must be enrolled themselves. They will each receive their own certificate upon graduation!
